789com believes gaming should always be entertaining — never stressful, never damaging. Our Responsible Gaming programme gives every Pakistani player the tools, information, and direct support they need to keep their experience positive. From deposit limits to full self-exclusion, everything is accessible from your account dashboard, right now.
Every 789com player has free, instant access to these six protection tools directly from their account settings. No forms to fill, no waiting period for most features — just straightforward control over your own gaming.
Set a maximum daily, weekly, or monthly deposit cap in PKR. Once your limit is reached, no further deposits are accepted until the limit period resets. Reductions take effect immediately; increases require a 7-day cooling-off period.
Cap the maximum amount you can lose within a set period. This tool is independent of your deposit limit — even if you have deposit balance remaining, gameplay will pause once your loss threshold is hit for the current period.
Define how long a single gaming session can last. When your time limit expires, you are automatically logged out and shown a summary of your session's activity. Ideal for players in Karachi, Lahore, or Islamabad who game during work breaks.
Enable pop-up reminders at regular intervals — every 30, 60, or 90 minutes — that show your session duration and net result. These gentle interruptions help you stay aware of time spent and money wagered during any active session.
Take a break for a defined period — 24 hours, 1 week, 1 month, 3 months, or 6 months. During a temporary self-exclusion, your account is locked and all marketing communications are suppressed. You cannot reverse a self-exclusion early.
Close your 789com account permanently and request that it never be reopened. This is a serious, irreversible step. All funds are returned to your registered JazzCash or EasyPaisa account, and your data is flagged to prevent re-registration.
Setting any protection tool on 789com takes less than two minutes. Here is the exact process — no calls required, no paperwork, no delays.
If you have trouble accessing your Responsible Gaming settings, our 24/7 support team can apply any limit or exclusion directly on your behalf. Contact us at [email protected] or via live chat.
| Tool | Period Options | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) 7 days (increase) |
Yes, after 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reduction) 7 days (increase) |
Yes, after 7 days |
| Session Limit | Per-session (minutes) | Next session | Yes, anytime |
| Reality Check | 30 / 60 / 90 min intervals | Immediately | Yes, anytime |
| Temporary Exclusion | 24h / 1w / 1m / 3m / 6m | Immediately | No — full duration |
| Permanent Exclusion | Indefinite | Immediately | No — permanent |
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the tools above or speak to our support team.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. These are the most common indicators that gaming has moved from entertainment to a harmful habit.
Recognising a problem is the first and most important step. 789com's support team is available 24/7 in Urdu and English. Reaching out is completely confidential and non-judgmental. Email [email protected] or use live chat.
The 789com platform is accessible only to adults who are 21 years of age or older. This is not just a platform rule — it reflects our genuine commitment to protecting young people in Pakistan from the potential harms of gambling. Every new account is required to complete age and identity verification using a valid Pakistani CNIC before any withdrawal is processed. Where our systems detect a potential underage player, the account is immediately suspended and investigated by our compliance team. Parents and guardians are encouraged to use parental control software on shared devices in Karachi, Lahore, Faisalabad, and across Pakistan to prevent minors from accessing gambling platforms.
Whether you want to set a limit, take a break, or just talk through concerns about your gaming habits, 789com's dedicated Responsible Gaming support team is available around the clock.
Available 24/7 directly from the platform. Our agents respond in under 2 minutes and support both English and Urdu for Pakistani players.
Send a detailed message to [email protected]. Responsible Gaming requests receive priority handling with a response within 24 hours.
All limit and exclusion tools are self-service in your account settings. No waiting, no approval needed — activate any protection tool in under two minutes.
For complex cases — including underage account reports, third-party exclusion requests, or serious financial harm situations — our compliance team handles cases with full confidentiality.
When you set a deposit limit, our system tracks every deposit you make within the chosen period — daily, weekly, or monthly. The moment the cumulative total hits your threshold, the deposit function is blocked for the remainder of that period. The limit counter resets automatically at the start of the next period (midnight for daily, Monday midnight for weekly, first day of month for monthly). You can hold multiple limits simultaneously — for example, a daily limit of Rs 2,000 and a monthly limit of Rs 30,000 at the same time. The most restrictive limit always applies.
// Zero processing feeA temporary self-exclusion on 789com locks your account completely for the duration you choose: 24 hours, 1 week, 1 month, 3 months, or 6 months. During this period, you cannot log in, deposit, wager, or withdraw. All pending bonuses are suspended. Marketing communications — including SMS promotions and email campaigns — are fully stopped for the exclusion period. Your account balance is preserved and will be accessible once the exclusion period ends and you choose to reopen your account. You cannot request early termination of a self-exclusion for any reason.
// Cannot be reversed earlyChoosing permanent self-exclusion means your 789com account is permanently closed. This decision is irreversible. Our compliance team will process your request within 24 hours. Any remaining balance will be transferred to your registered JazzCash or EasyPaisa account after standard KYC verification. Your personal data is flagged internally to prevent re-registration under the same CNIC. If you later attempt to register a new account while under permanent exclusion, the account will be detected and closed. Permanent self-exclusion is recommended for anyone who feels they cannot control their gaming without a complete barrier.
// Irreversible decision789com gives Pakistani players complete control over their gaming experience. Set your limits today and enjoy cricket betting, slots, and live casino — all within your comfort zone.
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