At 789com, your personal data belongs to you. This Privacy Policy explains in plain terms exactly what information we collect from Pakistani players, why we collect it, how it is stored and protected, and the rights you hold over your own data. We are committed to full transparency — no hidden data practices, no unnecessary sharing.
Every data practice at 789com is built around these six core principles. They are not aspirational statements — they are the operational standards we apply to every player account.
789com does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively to provide, secure, and improve your gaming experience on our platform.
All data transmitted between your device and the 789com platform is protected using industry-standard TLS/SSL encryption. Sensitive data at rest — including CNIC details and payment information — is stored using AES-256 encryption.
We collect only the personal data that is genuinely necessary to register your account, process your transactions, verify your age and identity, and provide customer support. We do not collect data speculatively or beyond what is required.
You may request a correction of any inaccurate personal data held by 789com at any time. Subject to legal retention obligations, you may also request deletion of your personal data by contacting our support team directly.
If you choose to opt out of marketing communications — whether via SMS, email, or push notifications — we honour that choice promptly and completely. Transactional and account security communications are not affected by marketing opt-out preferences.
789com retains personal data only for as long as is necessary for the purposes stated in this Policy, or as required by applicable law. Account data is retained for a minimum of five years following account closure in compliance with anti-money laundering regulations.
1.1 Data Controller. For the purposes of this Privacy Policy, 789com ("we", "us", "our") acts as the data controller in respect of all personal data collected from players who register and use the 789com online casino and sports betting platform accessible at 789com.one.
1.2 Scope. This Privacy Policy applies to all personal data collected through the 789com website, any mobile-optimised interfaces, customer support channels (live chat, email), and any other point of interaction between a player and the 789com platform. It does not apply to third-party websites or services that may be linked from our platform — those third parties operate under their own independent privacy policies.
1.3 Contact. If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our support team. Full contact details are provided in Section 13 of this Policy.
This Privacy Policy should be read alongside the 789com Terms & Conditions, which together form the complete agreement between 789com and each registered player.
2.1 Registration Data. When you create a 789com account, we collect the following personal information:
2.2 KYC Verification Data. Before processing any withdrawal, 789com is required to complete Know Your Customer (KYC) verification. This may involve collection of:
2.3 Transaction Data. We collect records of all financial transactions conducted through your 789com account, including deposit amounts, deposit timestamps, payment method identifiers (masked), withdrawal requests, and transaction reference numbers. This data is retained for regulatory compliance purposes.
2.4 Gameplay Data. We collect records of your gambling activity on the platform, including games played, bet amounts, session durations, win/loss outcomes, and bonus wagering progress. This data is used for account management, responsible gaming monitoring, and fraud prevention.
2.5 Technical Data. When you access the 789com platform, our systems automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and platform analytics.
2.6 Communications Data. Records of communications between you and the 789com support team — including live chat transcripts, emails, and any submitted support tickets — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Collected At | Purpose |
|---|---|---|
| Registration Data | Account creation | Identity, account management |
| KYC Documents | Before first withdrawal | Age verification, AML compliance |
| Transaction Data | Every deposit / withdrawal | Payment processing, compliance |
| Gameplay Data | During active sessions | Account records, responsible gaming |
| Technical / Device Data | Every platform visit | Security, fraud detection |
| Communications Data | Support interactions | QA, dispute resolution |
789com uses the personal data collected from players for the following specific purposes:
789com processes your personal data on the following legal bases:
5.1 Service Providers. 789com shares personal data with trusted third-party service providers who process data on our behalf, strictly for the purposes described in this Policy. These providers include:
All service providers are required to process data strictly in accordance with our instructions, to maintain appropriate technical and organisational security measures, and to adhere to confidentiality obligations.
5.2 Regulatory Authorities. 789com may disclose personal data to relevant regulatory authorities, law enforcement agencies, or other public authorities where required by law, court order, or regulatory direction. In such cases, 789com will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, notify the affected player of the disclosure.
5.3 No Sale of Data. 789com does not sell, license, or trade your personal data to any third party for their independent marketing or commercial purposes. This is an absolute commitment.
When 789com shares data with payment processors such as JazzCash or EasyPaisa, only the minimum transaction data necessary to process your payment is shared. Your full CNIC data is never passed to payment processors.
6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 789com platform. They allow the platform to recognise your device across sessions, maintain your login state, remember your preferences, and collect anonymised analytics data.
6.2 Types of Cookies We Use.
6.3 Cookie Management. You may manage your cookie preferences through your browser settings or through the cookie consent manager available on the 789com platform. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling analytics and marketing cookies has no impact on core platform functionality.
7.1 Technical Measures. 789com implements industry-standard technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
7.2 Organisational Measures. All 789com staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access to sensitive player data is logged and reviewed.
7.3 Data Breach Response. In the event of a personal data breach that poses a risk to affected players, 789com will take immediate containment measures and notify affected players without undue delay in accordance with applicable legal obligations.
While 789com applies robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. 789com will never contact you and ask for your password.
8.1 Active Accounts. Personal data associated with active 789com accounts is retained for the duration of the account's existence and for a minimum period of five (5) years following permanent account closure, in compliance with anti-money laundering retention requirements.
8.2 KYC Documents. Identity verification documents (CNIC copies, selfies) are retained for a minimum of five (5) years following the closure of the associated account, as required under applicable financial regulations.
8.3 Transaction Records. All financial transaction records are retained for a minimum period of seven (7) years following the date of the transaction, in accordance with financial record-keeping standards.
8.4 Communications Data. Customer support communications are retained for a period of three (3) years following the closure of the relevant support interaction, to facilitate dispute resolution and regulatory review where required.
8.5 Deletion Requests. Where a player requests deletion of their personal data and there is no conflicting legal obligation to retain the data, 789com will process the deletion request within 30 days of receiving it. Data subject to mandatory retention periods will be anonymised rather than deleted where full deletion is not legally permissible.
As a 789com player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 789com support team with your account details and a description of your request.
789com will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
10.1 Age Restriction. The 789com platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If 789com discovers that an account has been registered by a person under the age of 21, the account will be immediately closed, all data will be deleted except where legally required for retention, and any funds will be handled in accordance with our responsible gaming policy.
21+ Only: If you are a parent or guardian and believe your child has registered a 789com account, please contact our support team immediately. We will investigate and close the account without delay.
10.2 Parental Controls. We strongly encourage parents and guardians of minors to install internet filtering software on shared devices to prevent access to online gaming platforms. 789com supports the use of parental control tools as part of our commitment to responsible gaming.
11.1 Cross-Border Transfers. As an internationally operated platform, 789com may transfer your personal data to countries outside of Pakistan for processing by our service providers, including cloud infrastructure providers and KYC verification partners. Such transfers are conducted in compliance with applicable international data transfer standards.
11.2 Safeguards. Where personal data is transferred internationally, 789com ensures that appropriate safeguards are in place, including contractual data processing agreements with all recipient entities requiring them to maintain data security standards equivalent to those applied by 789com. No personal data is transferred to jurisdictions that do not provide adequate data protection standards without appropriate contractual safeguards.
12.1 Right to Update. 789com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The current version of the Privacy Policy is always accessible at 789com.one/privacy-policy.
12.2 Notification of Material Changes. Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or affects your rights — we will notify registered players via SMS to the mobile number registered on their account, or via email, at least 14 days before the change takes effect.
12.3 Continued Use as Acceptance. Your continued use of the 789com platform following notification of a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should stop using the platform and contact support to close your account.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. The version number of this Policy is 2026.1.
For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data 789com holds about you, please contact our support team through any of the following channels. Our support team is available 24 hours a day, seven days a week, in both English and Urdu.
// 789com — Privacy & Data Support
Email: [email protected]
Live Chat: Available 24/7 via the 789com platform
Languages: English and Urdu
Response Time: Within 48 hours for data rights requests
Website: 789com.one/privacy-policy
When submitting a data rights request, please provide your registered mobile number and account username so that we can locate your account and process your request efficiently. For security purposes, 789com may require you to verify your identity before fulfilling certain data requests.
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