789com Frequently Asked Questions

789com requires KYC verification before processing any withdrawal. You will need to submit a clear photograph or scan of both sides of your Pakistani CNIC, a selfie photograph for liveness verification, and proof that your payment method (JazzCash or EasyPaisa) is registered in the same name as your 789com account. KYC documents are reviewed within 24 hours on business days.

On the 789com login page, click "Forgot Password" and enter your registered mobile number. An OTP will be sent via SMS. Enter the OTP, then set a new password of at least eight characters containing a mix of letters and numbers. If your registered number is no longer active, contact our 24/7 support team via live chat or email at [email protected] to complete identity verification and reset access manually.

No. 789com strictly allows one account per player per CNIC. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created fraudulently using your details, contact 789com support immediately so we can investigate and secure your identity.

To permanently close your account, go to Account Settings, select Responsible Gaming, and choose Permanent Self-Exclusion. Alternatively, contact [email protected] with your account details and a written request for permanent closure. Your remaining balance will be returned to your registered JazzCash or EasyPaisa account after identity verification. Permanent closure is irreversible and your CNIC will be flagged to prevent re-registration.

JazzCash deposits on 789com are processed instantly — funds appear in your gaming wallet within seconds of a successful JazzCash transaction. There are no processing fees charged by 789com for JazzCash deposits. Occasional delays of up to 10 minutes may occur during JazzCash network maintenance, which is outside of 789com's control. If a deposit does not reflect after 15 minutes, contact our live chat support with your JazzCash transaction reference number.

789com processes EasyPaisa withdrawal requests within 1 to 4 hours during business hours (9am–11pm PKT). Once approved by our payments team, funds arrive in your EasyPaisa wallet within minutes. The first withdrawal from a new account requires completed KYC verification, which can add up to 24 hours. Subsequent withdrawals from verified accounts are typically faster. Withdrawals requested after 11pm PKT are processed at the start of the next business day.

789com does not charge any platform-side fees on standard withdrawals to JazzCash, EasyPaisa, or local bank accounts (HBL, UBL, Meezan Bank). Your mobile wallet or bank may apply their own standard transaction processing charges, which are outside of 789com's control. There is a minimum withdrawal amount of Rs 1,000 PKR. Players on active bonus wagering requirements must complete those requirements before a withdrawal can be processed.

Yes. 789com supports deposits via HBL, UBL, and Meezan Bank through direct bank transfer using the account details provided in your 789com deposit dashboard. Bank transfers typically take 1 to 2 business hours to reflect in your gaming wallet. Make sure to use the exact reference number shown in the deposit screen so our payments team can match your transfer to your account quickly.

RTP varies by individual slot title on 789com, but most games in the catalogue carry an RTP of 94% to 97%. The specific RTP for each game is displayed within the game's information panel before you start playing. Higher RTP does not guarantee winnings in any single session — it represents the long-term theoretical return across all players over millions of spins. 789com only partners with certified software providers whose RTP figures are independently audited.

789com cricket betting covers international test matches, ODIs, T20Is, PSL (Pakistan Super League), and major global tournaments. You can place pre-match bets or live in-play bets on markets including match winner, top batsman, total runs, wickets, and more. Odds are updated in real time. A minimum bet of Rs 100 PKR applies to cricket markets. Winnings are credited to your 789com wallet immediately after the relevant market is settled.

Yes. 789com offers betting markets on all Pakistan Super League (PSL) matches during the active PSL season, including group stage, playoffs, and the final. Available markets include match winner, top run scorer, highest wicket taker, total sixes in the match, and live in-play betting throughout each game. PSL odds are some of the most competitive on the 789com platform given the strong demand from Pakistani cricket fans in Karachi, Lahore, Islamabad, and Faisalabad.

Yes, 789com is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit 789com.one in your mobile browser and log in to access the full game library, betting markets, account management, and live chat support. The mobile interface adapts automatically to your screen size for smooth gameplay on any device, including budget Android handsets common in Pakistan.

Wagering requirements specify how many times a bonus amount must be played through before it can be converted into withdrawable cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in total qualifying bets before withdrawing bonus-derived winnings. On 789com, wagering progress is tracked in real time in your bonus dashboard. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

789com operates a loyalty programme where regular players accumulate points based on real-money wagers placed on slots, live casino games, and sports betting. Points can be redeemed for bonus credits, free spins, or cashback. High-volume players from Karachi, Lahore, and other major Pakistani cities may be invited to the 789com VIP tier, which offers personalised account management, faster withdrawals, higher deposit limits, and exclusive promotions. Contact support for details on current tier requirements.

Whether bonuses apply to sports betting including cricket depends on the specific bonus offer. Some 789com promotions are sports-specific and are fully usable on cricket betting markets including PSL and international matches. Others are slot-only. The eligible game categories are always listed in the individual bonus terms. Check the promotions section of your 789com account or ask support via live chat to confirm which bonuses can be applied to cricket betting.

789com offers both temporary and permanent self-exclusion. To activate, log in, go to Account Settings, and select the Responsible Gaming tab. Choose your exclusion duration: 24 hours, 1 week, 1 month, 3 months, 6 months, or permanent. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. All marketing communications are suspended during exclusion. For permanent exclusion, your remaining balance is returned to your registered JazzCash or EasyPaisa account.

Yes. 789com provides daily, weekly, and monthly deposit limits and loss limits, all configurable in PKR from your account's Responsible Gaming settings. Reductions to limits take effect immediately. Increases require a 7-day cooling-off period before they activate, giving you time to reconsider. You can also set session time limits and enable reality check reminders at 30, 60, or 90-minute intervals. All these tools are free and require no approval from support.

789com operates under international gaming compliance standards and partners exclusively with certified game software providers whose RNG (Random Number Generator) systems are independently audited for fairness. All data transmitted between your device and 789com is protected by TLS/SSL encryption. Financial transactions are processed through established Pakistani payment channels including JazzCash, EasyPaisa, and major banks. Our KYC and AML procedures are in line with international best practices to ensure a safe environment for every player.

789com customer support is available 24 hours a day, seven days a week. You can reach us via live chat on the 789com platform for the fastest response (typically under 2 minutes), or by email at [email protected] for detailed enquiries. Support is available in both English and Urdu for Pakistani players. For Responsible Gaming requests including self-exclusion or limit changes, our team treats these as priority cases and responds within one hour.